Refund policy

Returns & Refunds Policy

Thank you for shopping at CarePet.store!

If you are not completely satisfied with your purchase, we're here to help.

 🔁 Returns
- You have **14 days** from the date you receive your item to request a return.
- To be eligible for a return, your item must be **unused**, in the **same condition** that you received it, and in the **original packaging**.

🛑 Non-returnable items
- Personalized or custom products
- Used toys or feeding equipment
- Items on sale or final clearance

 💸 Refunds
- Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.

 📝 How to request a return
Please contact us at **support@carepet.store** with your order number and reason for return. We will guide you through the next steps.

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We reserve the right to refuse returns that do not meet our policy conditions.